PBX (Private Branch Exchange)

The term “PBX” stands for Private Branch Exchange. A PBX is simply a business phone system.

Eliminate the cost of leasing multiple phone lines

A PBX takes in all the calls your office receives from the outside world and directs them to your various employees’ desks. Therefore, it eliminates the cost of leasing multiple phone lines from a telephone company. A PBX also connects the calls from one employee to another within your office, so you don’t need an outside telephone line for internal calls, which saves even more on your monthly phone bill.

VoIP (Voice over Internet Protocol)

Voice over Internet Protocol (VoIP) is the transmission of phone calls over the Internet, instead of using traditional telephone landlines. VoIP (typically pronounced “voyp”) is more affordable, especially for international and other long-distance calls. It also allows businesses to reduce their IT infrastructure by eliminating the need to maintain separate voice and data networks.

Features of a Unified Communication PBX System

1. Mobility
Mobility allows you to stay connected regardless of your location. Through your office extension, you can make and receive calls, chat, and more with softphone applications.
2. Web-Based User Interface
Some UC platforms offer web-based interfaces that provide full call control from web browsers, giving users the ability to customize phone settings, voicemail, and more.
3. Presence
Presence lets others know if a particular user is available to communicate. These indicators may include Do Not Disturb, Active, Out of the Office.
4. Unified Messaging
With unified messaging, users can manage many types of messages from a single application and switch communication modes on demand.
5. Fax Support
With a UC system, faxes are received by the system and then routed to the destination as an attachment to an email. This process is the same on desktop and mobile devices.
6. Conferencing
Conferencing gives a group of users the ability to meet and speak via voice and video from multiple locations. This option is also available to outside organizations, partners, or clients.
7. Collaboration
UC expands communication capabilities and offers employees more flexible work options. Workers can enjoy greater levels of collaboration, which benefits the entire organization.
8. Advanced Notifications
Users can receive notifications in several ways, enhancing communication across the office. With advanced notifications, a voicemail can be sent via text message or email along with a copy of the recording.
9. IVR (Interactive Voice Response)
Interactive Voice Response, or IVR, might also be referred to as an “Automated Attendant,” and it’s one of the most popular phone system features today. When you call a business and an automated attendant answers: “Thank you for calling our company. If you know your party’s extension, you may dial it at any time, or press “0” to speak to an operator.” That’s an IVR. This phone system feature saves you money by handling repetitive tasks that would otherwise take the time and attention of a human. Just think about how much you could increase office productivity simply by eliminating the need to answer and transfer calls.

The NEC Pbx system solutions are hybrid, which means they offer the latest IP technology as well as traditional technology. This caters for customers seeking cheap VoIP phone calls, IP networking between sites and even remote users as well as companies that want to keep traditional phone lines (ISDN, PSTN, PRI)

Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.

Asterisk is a software implementation of a private branch exchange (PBX). In conjunction with suitable telephony hardware interfaces and network applications, Asterisk is used to establish and control telephone calls between telecommunication endpoints, such as customary telephone sets, destinations on the public switched telephone network (PSTN), and devices or services on voice over Internet Protocol (VoIP) networks.

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