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Call Recording is all about recording telephone calls. Voice Recording is a more generic term that includes Telephony Recording (Call Recording) but also recording of mobile radio, air-traffic control conversations and acoustic audio recording using microphones.To non-intrusively tap and record analog telephony lines, TDM trunks like Basic Rate ISDN, Primary Rate ISDN, E1, T1 and SIP VoIP, we offer a full range of hardware interfaces.
Recording certain phone calls is useful in many situations: To provide definite proof for agreements, for the purpose of improving the service and documentation, for the optimization of processes. Our OfficeMaster CallRecording portfolio offers professional and reliable solutions for call recording. The different hardware and software components allow you to record calls – simple, legally watertight and utilizing your existing communication solution.
MiaRec is a call recording and quality management solution for unified communications. It supports on-premise deployment as well as hosted deployment in multi-tenant environment. Companies worldwide rely on MiaRec to optimize business processes, resolve customer disputes, comply with regulatory requirements, and increase productivity. MiaRec is ideal for managing contact-center environments and recording general business conversations for compliance, legal protection, and quality management.