API (Application Programming Interface)

An Application Programming Interface (API) allows you to customize your phone system, and therefore may be one of the most important features to consider in your next phone system. An API allows a software developer to extend the functionality of your phone system by integrating it with other third-party business applications, such as your preferred CRM software like Salesforce or SugarCRM. Ultimately, this means you can increase employee productivity, improve customer service, and get more life out of your phone system investment.

BYOD (Bring your Own Device)

The term BYOD is slang term that has been modified to one of the hottest trends, and biggest IT challenges, in business communications. Let’s say your company’s sales director is attached to his/her iPhone, but several of your engineers prefer using their Android phones – and they all want to use the devices for both personal and work use. No problem! The days of issuing a dedicated corporate mobile device are over.

Mobility

Mobility is a term for integrating your fixed desk phone with your mobile phone. This creates a seamless communication experience whether you are at your desk or on the road. Using one phone number, customers can ring you on your desk, mobile, or home phone based on how you set your call rules or preferences. When you call a customer or vendor, your office phone number appears on their caller ID, regardless of the phone from which you are actually calling. This creates what is commonly referred to as a “unified” view of your business.

UCaaS (Unified Communications as a Service)

A deployment method for delivering UC to organizations via the Cloud. Traditionally, UCaaS has served mostly smaller businesses who have small or no IT departments. However, over time, UCaaS is beginning to be adopted by midsize businesses and enterprises. UCaaS is considered by most to be the future of communications technology.