Rescue

Remote support that delivers. At scale.

Securely support PCs, Macs, iOS, Android and other devices from anywhere at anytime.

How Rescue customers drive better business outcomes with Remote Support

Rescue scales to deliver flexible, reliable remote support no matter how big your business is – or how fast it grows. It’s about more than tackling tech issues. It’s about saving time and money, and boosting efficiencies across your company

Take your remote support software capabilities to the next level

When it comes to support, you need to be able to help end-users whenever, wherever. Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well.

Drive Customer Experience and Boost Revenues with Next-Generation Customer Support Build lasting relationships with your customers.

To deliver a superior customer experience, organizations must have superior customer support tools and processes. See our solutions to key customer support challenges companies are facing today.

Everything you need — in one place. Enjoy simple support that fits the way you work.

Remote Support
  • Reboot and Reconnect Provide interruption-free support. Reboots are almost always necessary while troubleshooting. During a Rescue support session, you can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.
  • Multi-Platform Support Support any device. Rescue can support any device — from desktop to mobile, Mac to Windows. Just swoop in and start solving.
  • Remote Control Take over your end user’s device and perform tasks as if you were using their device directly. For frequently performed tasks, let scripting do the work to save both time and sanity.
  • Multi-Session Handling Do more with less. Optimize your resources, support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run.
  • Instant Chat Support users where they are. Communicate with end users in a seamlessly branded experience where they already are — on your website. . And chat pre-session to qualify the level of support needed with no app download required.
  • Real-Time Support See the problem. Solve the problem. Remove the verbal barrier and see first-hand what your users are seeing to support anything, even if it isn’t web-enabled. With Rescue Lens, you can reduce no-fault-found returns and field service calls, saving money on travel time.

Administration & Reporting

Customize your support to fit your end users' needs and get the insight you need through monitoring and reporting.

Security

Provide secure support with optimized security features and a commitment to annual security audits.

Integrations & APIs

Create a centralized support process with APIs, SDKs and other integrations.

Video Support (Lens)

See problems through the eyes of others without ever leaving a call center or office.

Mobile Support

Support more devices and applications with more device coverage than any other remote support provider.

Hold online meetings with up to 250 participants. With GoToMeeting, share screens and collaborate with HD video conferencing.

GoToWebinar-logo1

Marketing pros turn to GoToWebinar to create captivating online events that build brand awareness and help organizations spread their message.

Simple, intuitive and fast conference room hardware meets user-friendly video conferencing  software.

Enable robust online training in virtual or hybrid situations. GoToTraining gives you in-session collaboration, breakout sessions and detailed analytics to keep attendees involved.

Provide remote support that solves every problem seamlessly and securely on PC, Mac, iOS and Android. Rescue is remote support for a world without barriers.

RescueAssist helps service and support professionals resolve technical issues by delivering instant web-based support to customer, end users, unattended computers and servers.

Remotely guide end users through troubleshooting, problem resolution, product setup and more with Rescue Lens. See the power of live interactive video.

A conversational chatbot and virtual customer assistant solution, Bold360 ai customer engagement software transforms the way an organization engages with its customers by making every interaction intelligent.

Identify problems. Find solutions. GoToAssist Seeit allows employees and customers to do it all from their smartphone cameras.

LastPass

Stop wasting time writing down, remembering and resetting passwords. With LastPass as a password manager,  one master password rules them all and keeps the rest locked up in a secure vault.

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