Contact Center

Contact Center Technology Matters

Contact Center Telephony

In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an extension of computer telephony integration.

Use Contact center with GoSiP

A contact center still uses voice communication, most likely VoIP. In addition to phone calls, contact centers use email, text chat, and web interfaces to communicate with clients or customers.

Features of Contact Center

  • Inbound Call Handling
  • Outbound Call Handling
  • Predictive Dialing
  • Advanced Queuing
  • Call Recording
  • Campaign Management
  • Advanced Analytical Logging
  • Real-time and historical monitoring statistics

A Unified Contact Center Platform which maximizes your profits while reducing your costs. Interconnection and interoperation with 3rd party software. Each customer communication includes all necessary information, each case can close in just one call. Fast and Efficient Handling – No Waiting Time – No Intrusive Calls. Inbound Call Handling / Outbound Call Handling / Predictive Dialing / Advanced Queuing / Call Recording / Campaign Management / Advanced Analytical Logging / Real-time and historical monitoring statistics

Customer experience is becoming a strategic imperative for how businesses compete and differentiate their brands. At the same time, customers want to reach out in a wide variety of ways (voice, email, text, chat, and social media), making it challenging for contact centers to manage all these channels and route customers to the right resources. These channels are often siloed in how they arrive at the contact center, leaving agents frustrated by having to deal with multiple disparate applications, and leaving customers dissatisfied by fragmented and impersonal experiences.

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